About the Company Team Chevrolet is a reputable automotive dealership specializing in new and used vehicle sales. Since our establishment, we have been committed to providing our customers with exceptional service and high-quality vehicles. Our team is passionate about our brand and dedicated to maintaining a positive and professional work environment. Join us and be part of a successful organization that values customer satisfaction and employee growth. Description of the Role Team Chevrolet is seeking a highly motivated and results-driven individual to join our team in our Business Development Center. As a Business Development Coordinator at Team Chevrolet, the position plays a crucial role in driving customer engagement, managing leads,and supporting the sales process within our dealership. Benefits * Competitive salary and bonuses ranging from $50,000.00 per year * 401(k) * 401(k) matching * Dental insurance * Employee discount * Health insurance * Vision insurance * Life insurance * Paid time off * Bonus Opportunities Responsibilities * Satisfies the transportation needs of vehicle purchasers. * Proactively reach out to potential customers to provide and gather relevant information and invite customers to the dealership * Approaches, greets, and offers assistance or direction to any customer who enters the dealership showroom or sales lot. * Assists customers in selecting a vehicle by asking questions and listening carefully to their responses. * Gathering leads through various channels, such as phone calls, email campaigns, text/chat, and online inquiries * To ensure that leads are promptly following up and provided necessary information to move them through the sales funnel * Answer all inquiries, provide product information, schedule appointments, and address customer concerns * Utilizes dealership sales control and follow-up system. * Exhibits a high level of commitment to customer satisfaction. * Knows and understands the current federal, state, and local laws which govern retail automobile sales. Also maintains current knowledge regarding Chevrolet standards along with Team Chevrolet dealership expectations. * After the customer leaves the dealership, whether they purchased or not, the BDC center follows up to to ensure customer satisfaction and address any post visit concerns * Maintains high levels of customer service that are consistent with Team Chevrolet standards. * Consistently achieve the daily outbound call quota of 70 calls per day * Attending product and sales training courses as requested by sales manager. * Keeps updated of new products, features, accessories, etc., and their benefits to customers. * Maintaining active and productive customer engagement * Ensures that the sales manager has an opportunity to meet each customer. * Collaborate with your supervisor to assess daily appointments and identify potential areas where assistance maybe needed * Reach out to eligible customers who may qualify for special offers or promotions * Engage in constructive discussions with your supervisor, providing updates on daily activities and progress * Focus on scheduling appointments to meet the target of 4 appointments per day * Analyze lease end and renewal opportunities for customers * Reschedule canceled or missed appointments * Maintains an owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction. * Maintains a prospect development system. * Reviews and analyzes actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively. * Maintains professional appearance. Requirements * High school diploma or one to three months related experience and/or training; or equivalent combination of education and experience. * Customer service experience required.
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