Job Description

Southern Cross Hospitality is seeking a highly motivated Restaurant Group Operations Manager to lead our team in delivering exceptional guest experiences.

Southern Cross Hospitality is about more than food. Behind every order is a team that is part of the industry because they strive to improve the hospitality industry. As part of our Support team, you will be the driver of the hustle, the energy, and the team connection, you will also have the opportunity to set the bar heights, lead the team with constant improvement, help take something great and make it exceptional.

The ideal candidate will drive our restaurants’ financial and operational performance to their optimum efficiency and profitability. We have a mix of concepts with each outlet being different. The ability to be flexible, versatile, and think outside the norm is a must

To be successful in this role you need to be people-focused with the ability to motivate and engage a team, driven to maintain high standards and foster constant improvement.

The Role

• Managing the Operations department and playing a critical in the Senior Leadership Team.
• Driving and implementing key initiatives in line with the company strategy.
• Overseeing and managing project deliverables, timelines, and budgets for the operations department.
• Ensuring our location managers are driving targets, analyzing Key Performance Indicators (KPIs), and addressing financial management issues, impacting restaurant profitability.
• Providing our managers with practical expert advice and supporting them to improve efficiencies
• Driving the team to support our managers grow sales and local market share in a way that is consistent with our operations strategy.
• Effectively partnering with key stakeholders across the business, ensuring alignment on key business goals achieved by applying a collaborative style.
• Continual analysis of current practices for the development of ongoing operational efficiencies and productivity across all locations.
• Develop your team in line with the learning & development, succession planning, and growth strategies of the business.

Key Ingredients

• Multi unit/multi concept operations experience essential. 
• Solid commercial acumen with experience in a senior operational role in multi-unit independent restaurants
• Ability and knowledge to streamline financial practices and drive continual process improvement
• Experience using analytical systems to monitor operational performance.
• Demonstrated leadership of a high-performing department with the ability to motivate and engage a team.
• Strong guest focus in all that you do.
• Ability to build robust relationships with a wide range of stakeholders.
• Excellent communication, presentation, and time management skills.
• Proven influencing and negotiation skills.
• Proven experience achieving KPIs and maximizing profit

If you have the above experience and are prepared to work hard with your team to achieve the result we are looking for please send your resume to [email protected]

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