Job Description

Summary

The role

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Event Concierge is the liaison between the Event Sales and/or Event Planning Manager and the on-site meeting contact.  This position is highly visible and the central point for handling and addressing special needs or requests.  It requires detailed knowledge of the hotel meeting facilities, group dynamics, and event details. 

There are five primary roles of the Event Concierge:

· Hotel Ambassador:  Represents the Thompson brand and makes a connection with the meeting planner to ensure that the hotel has a positive image.

· Liaison from the Onsite Meeting Planner to All Departments:  Stays in close contact with all hotel departments to ensure that all planner and hotel requests are met.

· Hotel Ground Support Representative:  The eyes and ears for all meetings and special events, communicating specifically with the Events Department to ensure the managers feel the operations is running smoothly.  Checking all event space and comparing to event orders prior to planner arrival to make sure everything is ready exactly as desired.

· Solution Creator: Communicating and addressing concerns and opportunities with planners and helping quickly find creative solutions.

· Information Central for Hotel and the City:  Responsible for sharing any information requested of the hotel and the City of Austin.

The hotels

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life. Thompson Austin offers 212 luxury guestrooms and Suites plus 17 residences along with a 10,000 square foot wellness center, 3 restaurant which are also open to the public, an expansive pool deck and private cabanas and over 10,000 square feet of flexible and traditional event space.

The 193 king room tommie Austin is built for the spirited adventurer. Guest’s will be encouraged to explore Austin’s unparalleled offerings and in every square foot, tommie is an opportunity to meet and be inspired. Where art and atmosphere seep in from the surrounding neighborhood, and collaborations seep back out. tommie will feature a bespoke coffee and wine shop and allow guests to be the master of their own stay while still offering warm and authentic service.

Both hotels are anchored on the ground floor by The 5th Street Diner + The Royale Room, a street side concept serving daily fare for locals, residents and guests alike. This mixed-use project will also feature a residential tower – Siena – and 10,000 square feet of retail space.

The benefits & perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan. Oh, and we don’t want to leave out our lifestyle benefits! Paid holidays, vacation and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, wellbeing & educational assistance and many more!.

Qualifications

· A minimum of 1 year of hotel event sales/event planning or comparable experience preferred.

· Bachelor's degree and/or 2+ years of hotel and/or food & beverage experience preferred.

· Refined verbal and written communication skills.

· Present a professional appearance and confidence.

· Ability to walk and stand for 8+ hours per day and lift 35 or more pounds as needed.

· Candidates should be extremely detail oriented, organized and be able to handle a fast-paced environment.

· Strong time management & multi-tasking skills with the ability to work well under pressure.

· Demonstrate positive leadership characteristics, which inspire employees to exceed standards and expectations.

· Ability to quickly learn new computer systems.

· Understanding of food and beverage operations.

· Excellent knowledge of Outlook.

· Excellent customer service skills.

· Must have open availability 7 days a week.

· Ability to work a flexible schedule including mornings, evenings, weekends, and holidays.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity.  This is the Hyatt Touch.

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