Job Description

Job Summary:

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping & Laundry Departments for the Hotel at Auburn University, Conference Center, and The Laurel Hotel & Spa. As well as lead the entire housekeeping & laundry departments including rooms, back/front of house public areas, and laundry.

Supervisory Responsibilities:

• Responsible for all aspects of housekeeping operations in both AUHCC and Laurel Hotel & Spa which include but are not limited to scheduling, training, and hiring. Conducting pre-shift huddles and monthly departmental meetings.
• Monitors performance to ensure that the staff adheres to our high standards of cleanliness and guest satisfaction.

Duties & Responsibilities:

• Ensures that team members follow all hotel policies and procedures.
• Approaches all encounters with guests and fellow associates in a hospitable and service-oriented manner.
• Responsible for increasing guest satisfaction and room cleanliness scores.
• Replies to guest surveys, address defects and recover guest loyalty.
• Oversees and monitors housekeeping budget, inventory, payroll, and labor costs.
• Monitors and directs all housekeeping and laundry supervisors.
• Establishes and maintains a key control system for housekeepers.
• Conducts 30/60/90 day and annual associate performance appraisals.
• Participates in MOD coverage as needed.
• Performs monthly walk-throughs with Hotel Manager, Dir. Of Rooms and Engineering.
• Executes emergency procedures following hotel standards.

• Performs other duties as assigned.

Required Skills & Abilities:

• Strong leadership and communication skills.
• Excellent organizational and time management skills.
• Ability to work well under pressure.
• Thorough knowledge of and experience in hotel and housekeeping operations.
• Knowledge of housekeeping software and systems.
• Customer service-oriented with excellent problem-solving skills.

Education & Experience:

• Bachelor's degree in hospitality management or related field required.
• Previous experience in a housekeeping management role.

Physical Requirements:

• Ability to stand for long periods.
• Ability to lift and carry items weighing up to 25 pounds.
• Ability to work in a fast-paced environment.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

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