Live Chat Representative Job at TEC accutite, South San Francisco, CA

bFkyczBzM2h4aDBuQWdCWU5GVnRETmhERXc9PQ==
  • TEC accutite
  • South San Francisco, CA

Job Description

TEC is a vertically integrated petroleum industry engineering and construction services company. TEC offers Web based/ Online Compliance Solutions, engineering, testing and compliance, and construction services.

TEC Accutite has more than three decades of experience providing deep expertise, exceptional service and advanced technology solutions to customers in the Bay Area and across North America. Our singular focus is to provide customers solutions for all their fuel storage and environmental compliance needs.

The construction process is broken up into three distinct phases: Pre-construction/Pre-development, Construction, and Post Construction/Close Out. At Wonder Works, we pride ourselves on the quality of services we provide within each phase. Unlike other builders, we offer flexibility in Delivery Methods for all phases of the work. Each situation and phase is unique and in order to be successful one cannot always follow established paradigms. We can act as General Contractor, Design-Builder, Construction Manager and even Developer.


We are looking for a dynamic and customer-focused Live Chat Representative to join our Customer Support team. The ideal candidate will be responsible for providing real-time support to our customers through live chat, resolving their queries and issues efficiently. If you have excellent communication skills and a passion for helping others, we want to hear from you!

Responsibilities:
• Engage with customers in real-time through live chat to provide support and assistance
• Resolve customer queries, complaints, and issues in a timely and professional manner
• Identify and escalate complex issues to the appropriate team or department
• Maintain accurate records of customer interactions and transactions
• Provide feedback and suggestions for improving the customer experience

Qualifications:
• High school diploma or equivalent
• Previous experience in customer service or a similar role
• Excellent communication skills, both written and verbal
• Ability to multitask and work under pressure
• Proficiency in typing and using live chat software

Skills:
• Strong problem-solving skills
• Empathy and patience when dealing with customers
• Ability to work independently and as part of a team
• Attention to detail and accuracy
• Flexibility to work in a fast-paced environment

Job Tags

For contractors, Remote work,

Similar Jobs

Vensure Employer Solutions

Director CVOR - Asheville, NC Job at Vensure Employer Solutions

 ...growth, team development, and succession planning Education & Experience ~ Masters Degree in Nursing, or BSN with MBA, MHA, or related graduate degree ~ Current RN license (Compact accepted)~ BLS required ~ National Nursing Leadership Certification (to be obtained... 

Advanced Orthopedics and Sports Medicine Institute

Accounts Receivable Billing specialist Job at Advanced Orthopedics and Sports Medicine Institute

 ...Representative II is responsible for analyzing assigned past due accounts and coordinating between third party payers and internal...  ...on all aspect of the back office including, posting, Accounts Receivable (AR) (Insurance & Patient collection), denial appeals, charge... 

HCA Healthcare

Certified Sterile Processing Technician Job at HCA Healthcare

 ...*****$5,000 Sign on Bonus*****IntroductionDo you want to join an organization that invests in you as a(an) Certified Sterile Processing Technician? At HCA HealthONE Rose, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible... 

Nike

Supervisor - Florida City Job at Nike

**Nike Clearance Florida City****Florida City, Florida****Full** **Time - 34-40 hours per week, including nights and weekends**We believe that if you have a body, you are an athlete, which is why when you join our team as a Retail Supervisor, you are referred to as... 

Children's Advocacy Center of Southwest Florida

Family Advocate Job at Children's Advocacy Center of Southwest Florida

 ...advocacy, parenting education, and prevention programs. FAMILY ADVOCATE: CAC is seeking a qualified full-time Family Advocate in the...  ...those needs are addressed. Provide education and access to victims rights and crime victims compensation. Provide assistance...