Job Description

As the People & Culture Manager you model the Fairmont Century Plaza values of respect integrity teamwork and empowerment through leadership that facilitates extraordinary careers and lasting memories for the People & Culture and Hotel team. Responsible for record keeping for all colleagues processing all new hires departures handling inquiries via telephone emails or walk in.

What you will be doing:

• Consistently offer professional friendly and engaging service
• Promote positive Colleague relations through an environment that encourages open communication trust mutual respect and fun
• Support in overseeing the day to day operation of the People & Culture Department and play a critical role in the implementation of the People & Culture strategy
• Use a variety of methods to promote Fairmont Century Plazas standards and maintaining consistent colleague communication including but not limited to updating bulletin boards daily pre-shifts and training materials as needed
• Take lead on the overall management of the office including greeting and assisting colleagues who come to the office ensuring office supplies are kept up to stock daily filing of documents ensuring the timely completion of all administrative requests and duties
• Coordinate and facilitate various training sessions including New Hire Orientation
• Support with completion of forms maintaining 19 files filing copying office organization applicant greeting and pre-screening and telephone coverage
• Data input and tracking of information into People & Culture Systems (employee action forms new hire files status changes training benefits pension payroll audit trail etc.) and file on a daily basis following filing legend
• Coordinate ID cards and name badges for all new hires with Security
• Act with complete discretion and professionalism when handling confidential or sensitive matters
• Act as a resource for all colleagues of the hotel and assist in resolving colleague questions complaints or issues as they arise
• Work with Payroll to ensure all payroll records are up to date on a bi-weekly basis
• Act as the main contact for the Heartist recognition committee
• Support all department managers with questions and colleague activities including various committees such as the CSR committee the Safety committee and the DE&I committee
• Provide service and support to all colleagues with regards to eligibility enrollment and participation in all applicable benefit plans including the coordination of benefit information seminars
• Working knowledge of CBA agreements within the Hotel
• Administrative assistance and tracking of all short-term disability long-term disability FMLA Leave of Absences and Workers Compensation claims
• Supporting a work environment reflective of Fairmonts values
• Other duties as assigned

What is in it for you:

• Salary Range: USD $75000 - USD $80000 gross
• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21 and WATCH
• Competitive Health Benefit Package within 30 days of employment
• 401(k)/Roth IRA Eligibility after 60 days of employment 
• Cell Phone Usage Reimbursement

Qualifications :

Your experience and skills will include:

• Previous Human Resources experience required
• Previous luxury hospitality experience required
• University/College degree or diploma in a related discipline required
• Formal education in Human Resources Management an asset
• Exceptional organizational and prioritization skills complimented by excellent communication and interpersonal abilities
• Enthusiastic and positive personality with the ability to build strong relationships and handle confidential and sensitive matters
• Highly responsible reliable and have the innate ability to work cohesively as part of a team
• Proven desire to be involved in maintaining guest service excellence by providing quality service to our internal guests
• Proficient with MS Office (Word Excel Outlook etc.) and HRIS
• Excellent communication skills written verbal and non-verbal
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs remaining calm and courteous at all times

Additional Information :

Your team and working environment:

What was true in 1966 remains true to this day: The Century Plaza Hotel is part of a visionary development intent on doing what others could only imagine. Previously deemed the Western White House (as the only venue outside the White House to host state dinners) Century Plazas place in history remains unshakeable. A modernized take on luxury and elevated guest experience from product to people enlivens the real wow factor.

This experience begins with a new kind of workplace one where the energy is contagious the stories are invigorating and the challenges present inspiring opportunities to make your mark. We provide an environment of trust respect and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accors Employee Value Proposition we ensure fair treatment and a workplace free from discrimination & harassment.

Why work for Accor

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent. We commit to a future where diverse identities are celebrated and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Century Plaza is an Equal Opportunity Employer EEO M/F/V/D

Visa Requirements:   Must provide proof of current eligibility to be employed in the United States of America.

Remote Work :

No

Employment Type :

Full-time

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