Job Description

**Job Description** We are seeking an experienced, organized, and creative Senior Communications Specialist to lead the executive communications strategy for our Customer Success organization. This role is pivotal in developing a comprehensive and effective communication plan throughout the customer lifecycle-one that Customer Success Managers (CSMs) and Executives can depend on. Customer success is achieved through a proactive approach that drives engagement and leads to increased customer satisfaction. The Senior Communications Specialist will play a leading role in collaborating with various stakeholders-both internal and external-throughout the project lifecycle. The specialist will design and deliver appropriate content such as success stories, best practices, and tailored messaging that the Customer Success team can share at the right time, at each stage of the customer journey. In this role, the specialist will also be responsible for developing and implementing strategic communications and engagement plans aimed at standardizing, enhancing, and promoting effective CSM engagement with customers. This includes shaping communication strategies across Customer Success teams, working cross-functionally across the organization to ensure alignment and impact. Another key responsibility will be establishing and maintaining a centralized, dynamic, and accurate hub for sharing updates and content-ensuring internal stakeholders have quick access to resources that support customer success initiatives. We are looking for a seasoned professional to manage communication strategies for Oracle Health's Customer Success organization. The ideal candidate is a self-starter with strong writing skills, strategic vision, and a demonstrated track record of leading executive-level communications programs. Success in this role requires results-oriented thinking, adaptability, intellectual curiosity, and strong business acumen. The candidate should bring sound judgment, a proactive leadership mindset, and the ability to manage a diverse and fast-paced workload. As the primary liaison between Customers, Customer Success Executives, and Leadership, the Senior Communications Specialist will report directly to the Customer Success Enablement Leader and serve as a key contributor to both customer and organizational success. **About the business** The Customer Success management organization is intended to be a catalyst for maximizing the value of Oracle Health's solutions. As such, success managers should help unlock the full potential of Oracle Health by focusing on business outcomes. Indeed, the Customer Success Managers play a key role in driving business outcomes across: (1) customer, (2) product, (3) consulting, and (4) sales. **CUSTOMER SUCCESS** We are the single source of truth across the complete customer lifecycle. Our goal is to live in the currency of customer success, driving winning NPS, CLV, net retention (NDR), contract base growth (CBG), renewals on ATR, and referenceable logos. **PRODUCT SUCCESS** We demonstrate the art of the possible across Oracle Health's unified suite of offerings, driving adoption and ensuring alignment among customer processes, data, and product(s). **CONSULTING/IMPLEMENTOR SUCCESS** We work with consulting to ensure delivery and go-live success is the gateway to customer success. **GTM SUCCESS** We are the catalyst for advancing ONE Oracle, being the glue for ensuring winning customer success from pre-sales to Day 2. Simply, Oracle Health's Account Management organization amplifies customer trust, conversions, and renewals via a solution and time to value focus. In turn, we create customers for life. **Responsibilities** **Key Responsibilities:** + Develop and implement strategic communication plans that consider both proactive and reactive tactics based on CSM workflow and customer milestones + Support Customer Success Executives and Leadership by generating content for improving internal and external audience engagement. + Develop and implement integrated communication plans to amplify the reach and impact of announcements, both internal and customer facing. + Coordinate and lead customer reference programs. + Monitor industry trends, competitor activities, and media coverage to identify opportunities and potential issues. + Collaborate with other departments to align communication efforts with overall business goals. + Create scripts for enablement and playbooks + Create templates for use by CSMs + Put in place governance and operational working practices + Drive change management and adoption of new processes + Facilitate executive engagement as needed + Analyze and report on the effectiveness of communication campaigns using relevant metrics and tools. **Qualifications and Skills:** + A bachelor's degree in Communications, or a related field is required. + A minimum of 5-7 years of experience in a communications or public relations role, with demonstrated success in a senior position. + Exceptional writing, editing and verbal communication skills with a keen eye for detail. + Proficiency in Executive C-Level relations and experience in building strong Communications Plans. + Proven track record of providing communications support and guidance to customers, leaders and colleagues on a global scale. + Strong project management abilities and the capacity to handle multiple tasks simultaneously. + Proficiency in using communication tools and platforms, such as intranet systems, email marketing software, and content management systems. + Excellent interpersonal skills and the ability to communicate effectively with various stakeholders. + Crisis communication experience and a calm, strategic approach to challenging situations. + Ability to work independently as well as collaboratively, convey complex ideas effectively, prioritize tasks efficiently, and multitask in a fast-paced environment. + Experience in tool development and business operations execution + Knowledge of content management systems, marketing automation tools, and analytics software is an asset. Disclaimer: **Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.** **Range and benefit information provided in this posting are specific to the stated locations only** US: Hiring Range in USD from: $79,100 to $158,200 per annum. May be eligible for bonus and equity. Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. Oracle US offers a comprehensive benefits package which includes the following: 1. Medical, dental, and vision insurance, including expert medical opinion 2. Short term disability and long term disability 3. Life insurance and AD&D 4. Supplemental life insurance (Employee/Spouse/Child) 5. Health care and dependent care Flexible Spending Accounts 6. Pre-tax commuter and parking benefits 7. 401(k) Savings and Investment Plan with company match 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation. 9. 11 paid holidays 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours. 11. Paid parental leave 12. Adoption assistance 13. Employee Stock Purchase Plan 14. Financial planning and group legal 15. Voluntary benefits including auto, homeowner and pet insurance The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted. Career Level - IC3 **About Us** As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector-and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing [email protected] or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

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