SRE System Reliability Engineer - Production Support Job at Calabitek, Frisco, TX

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  • Calabitek
  • Frisco, TX

Job Description

Position : System Reliability Engineer Production Support

Location : Any Location ( Frisco/TX , Bellavue/WA , Atlanta/GA , Overland Park/KS

Day 1 Onsite (5 Days/Week )

No. Of Openings : 02

Total Years of Experience required: 10+ Years

Job Summary

An SRE who leads incidents and manages the bridge until the issue is resolved and tracks the action item to closure, including, Change Management and problem management.

Responsibilities

  • Actively driving incident calls working with Technical, Product SMEs and Tier 2 SREs
  • Establishing a timeline of the incident progression and Action item follow-ups until closure during or after the call
  • Summarizing the discussion into knowledge articles, action items and doing warm hand-offs to Tier 2 teams
  • Being adopters and advocates of Best-Practices collated from experience and SMEs like OTel, App availability and Resiliency
  • Change management and problem management
  • Posting updates on AHOD and providing regular updates to leadership

Years of experience needed

  • 6+ year Strong technical, project management background
  • Has worked in telecom industry and SRE Ops
  • Has experience working in the Digital space and products
  • Knowledgeable to leverage tools quickly like Splunk, Otel, Grafana, PowerBI, AppD
  • Previous T-Mobile experience is must

Skills:

  • Ability to focus on incidents and work with SMEs and Tier 2 Leads
  • Attention to details and catching the minutest detail spoken on a call
  • Diligence in follow-up and driving the SRE mandate to every team and partnering with them to operationalize best practices
  • Great at detailed communication with ICs and precise, succinct communication with leadership
  • Attitude to chase down even outlier issues to resolution


    Please share valid resume to [email protected]

Job Tags

1 day per week,

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