Job Description

Job Description and Duties

The Supervising Program Technician (SPT) III is the first line working supervisor in the Criminal Record Expedite & Support  Program, Record Support Section, Record Resolution Unit (RRU) over Program Technician (PT) III staff.  The SPT III analyzes, distributes, monitors, and prioritizes workload; identifies, resolves, and advises in resolving the most complex work; evaluates program processes to improve efficiency, and assists in implementing new technology as it is applied to the unit’s operation.  The SPT III trains and assists personnel who update data on the Automated Criminal History System via the Justice Automated Data Exchange; monitors and evaluates attendance and work performances and takes appropriate corrective action when necessary; develops memorandums, correspondence, and personnel documents as needed.  The SPT III analyzes workload data, has a working knowledge of all the work functions in RRU and has a working knowledge of the Bureau’s functions.

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Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework, and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Remote and hybrid schedules are subject to management approval. In addition, approved remote and hybrid schedules may be delayed for training purposes.

Special Requirements

A fingerprint check is required.

Clearly indicate JC-481193 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma .  An official transcript will be required prior to appointment.

A background check is required (if applicable).

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience in a supervision or lead position
• Knowledge and experience with Microsoft Office applications (e.g. Word, Outlook, Excel, Adobe Acrobat, etc.)
• Experience handling sensitive and confidential information with tact and diplomacy
• Possess strong leadership and interpersonal skills
• Demonstrate ability to take initiative, be flexible, work independently, and have willingness to learn new duties
• Excellent attendance; proven dependability, punctuality, and reliability
• Ability to exercise good judgment; know when it's appropriate to consult with and advise management
• Ability to provide close attention to detail
• Ability to work well under pressure and meet deadlines
• Ability to interpret manual and automated criminal history records and related source documents
• Ability to motivate and coach others toward effective individual or team work performance

Benefits

Please access this link for information on benefits afforded to employees who work for the State of California - .

Statement of Qualifications

The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font, double spaced and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Describe how you handle competing priorities and manage your time effectively? Provide an example of when you had competing priorities. How did you manage the priorities to ensure all deadlines were met?
2. Describe the qualities you bring and why they will enable you to excel as a supervisor in the Record Resolution Unit at the Department of Justice.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Statement of Qualifications -

  A Statement of Qualifications (SOQ) is required and must be submitted along with your State application. The SOQ is a discussion of how an applicant's education and experience meets the evaluation criteria and qualifies them for the position. Please see Statement of Qualifications section below to complete the requirements.

Job Tags

Permanent employment, Full time, Remote job, Flexible hours,

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