Work From Home Customer Service Professional Job at PNKSLP LLC, Remote

bFkrcTBzemp6Qm9uQkFOWVBWUnBCdGxJRmc9PQ==
  • PNKSLP LLC
  • Remote

Job Description

About the Call Center Representative Position

We're on the lookout for a Virtual/Remote Call Center Representative to be the primary link between our company and our current and potential customers. Inbound customer service position from home. Be prepared to take all inbound calls for technical support, sales and/or customer service from the comfort of your quiet work space at home. Schedule yourself daily and work part time or full time. Pay ranges begin at $8/hr. You must be based in and have a United States address. We currently do not hire in the following states: California, Connecticut, Maryland, Massachusetts, New York, Oregon or Wisconsin.

We're looking for someone who can tackle customer issues, complaints, and inquiries head on –all while keeping customer satisfaction at the forefront of their decision-making and communication.

Call Center Representative Responsibilities

  • Manage large amounts of inbound and outbound calls with efficiency and courtesy

  • Follow conversation prompts and scripts when handling different topics

  • Identify customers' needs; clarify their information; research their issues; then provide solutions and/or alternatives to solve their problems

  • Seize opportunities to upsell products when they arise

  • Build sustainable relationships and engage customers by going the extra mile when you can

  • Keep accessible, comprehensive records of all conversations in our call center database

  • Attend educational seminars to improve knowledge and performance level

  • Meet or exceed personal/team qualitative and quantitative targets

Call Center Representative Requirements

  • Previous experience in a customer support role

  • Proven track record of over-achievement on quotas

  • Strong phone and verbal communication skills, plus active listening skills

  • Comfortability with CRM systems and best practices

  • Empathetic customer focus, flexibility to manage many different personality types

  • Ability to multi-task, set priorities, and manage time effectively

  • High school diploma or equivalent

Job Tags

Full time, Part time, Currently hiring,

Similar Jobs

Interstate All Battery Center Portland West

Store Manager / Assistant Manager Job at Interstate All Battery Center Portland West

Store Manager / Assistant ManagerJob Summary: The Store Manager / Assistant Manager is responsible for all aspects of running the store. Training new team members, administrative work (employee time cards, billing commercial customers, monitoring margins, reviewing sales... 

In House Jobs | JDHuntr

In House Counsel Jobs New York | JDHuntr 53346 Litigation Staff Counsel [HYBRID], Rosemead, CA Job at In House Jobs | JDHuntr

 ...compliance with applicable regulations, laws, and policies. *Assisting Attorneys with representation of the Company in state and federal court. *Conducting research and preparing research memoranda, drafting discovery, pleadings, and motions, reviewing documents, and... 

GRT

Tutor Job at GRT

 ...Seeking Tutors with Strong Math and/or Science Skills! Are you passionate about mathematics and eager to help others excel? We are looking for dedicated tutors with a strong background in math to join our team. Requirements : Proficiency in various levels of math... 

Freedom Home Health and Hospice Care Services Inc.

Medical Social Worker Job at Freedom Home Health and Hospice Care Services Inc.

 ...JOB DESCRIPTION SUMMARY The medical social worker is responsible for the implementation of standards of care for medical social work services ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES 1.Assesses the psychosocial status of patients related to the patients illness... 

Harness Your Power

Marketing Specialist - Remote Work From Anywhere Job at Harness Your Power

 ...a Global Leadership Development Company. Our head office is in Arizona, and we have people around the world with everyone working from their home. We are positioned in a $65 billion-dollar-a-year industry. We offer Award-Winning and Life-Transforming products. No experience...