IT Support Specialist Job at ExecutivePlacements.com, Victorville, CA

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  • ExecutivePlacements.com
  • Victorville, CA

Job Description

Overview: We are seeking a highly skilled and customer-focused IT Helpdesk Specialist to provide exceptional technical support across multiple office locations. This role involves deskside and remote support, asset management, and ensuring seamless technology operations for end-users. The ideal candidate will have strong troubleshooting skills, experience with both MacOS and Windows environments, and the ability to deliver white-glove service. Overview

  • Seeking a highly skilled and customer-focused IT Helpdesk Specialist
  • Provide exceptional technical support across multiple office locations
  • Responsibilities include deskside and remote support, asset management, and ensuring seamless technology operations
  • Ideal candidate has:
    • Strong troubleshooting skills
    • Experience with MacOS and Windows environments
    • Ability to deliver white-glove service
Key Responsibilities

  • Deliver white-glove IT support for Stamford office and satellite offices in Boston and Brooklyn
  • Manage IT asset inventory, including procurement, tracking, and lifecycle management
  • Provide limited travel to satellite locations for on-site technical assistance
  • Perform installation, configuration, upgrades, and repairs of laptops, tablets, and other mobile devices
  • Handle ticket management: track, prioritize, and resolve incidents and service requests via the ticketing system, meeting or exceeding SLA standards
  • Provide on-call and after-hours support as needed
  • Execute all tasks related to deskside services, including hardware and software troubleshooting
  • Support MacOS, Windows, Office 365, AV conferencing systems, printers, and PC hardware
  • Assist with IT-related projects, including office expansions and technology rollouts
  • Collaborate on long-term IT strategies and capacity planning to meet future organizational needs
  • Create and maintain documentation and user guides for internal systems and processes

Qualifications

  • Proven experience in IT Helpdesk or technical support roles
  • Strong knowledge of MacOS, Windows, Office 365, and common enterprise applications
  • Familiarity with AV systems, printers, and PC hardware troubleshooting
  • Excellent communication and customer service skills
  • Ability to work independently and travel between office locations
  • Experience with ticketing systems and meeting SLA requiremen

Job Tags

Work at office, Remote work,

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