Job Description

Description

Laserfiche is seeking a Site Reliability Engineer (SRE) to ensure the reliability, scalability, and efficiency of our cloud infrastructure. In this role, you will troubleshoot and mitigate system issues, optimize performance, and automate recurring tasks to reduce operational overhead. You'll work closely with application engineers and support teams to enhance system stability, improve monitoring and alerting mechanisms, and contribute to post-incident analysis to strengthen our incident response strategies. Your expertise in cloud technologies, scripting, and systems administration will be key in driving improvements across our infrastructure.

If you enjoy solving complex technical challenges, building scalable solutions, and collaborating across teams to ensure seamless system operations, we’d love to have you on board.

Eligible States for Remote Work: Arizona, Florida, Georgia, Hawaii, Maryland, Massachusetts, Minnesota, Nevada, Ohio, Oregon, Texas, Virginia, Washington, Washington DC, West Virginia and Wisconsin

*Local candidates near our Long Beach, CA headquarters will have a hybrid work arrangement with in-office collaboration from Tuesday to Thursday (Monday/Friday remote).

About Role - Key Responsibilities:

• Investigate, mitigate, document, and address cloud system issues across services and systems infrastructure, and provide communication on impact and resolutions.
• Engage in post-issue analysis to improve incident response and handling.
• Monitor cloud systems using third party or Laserfiche tools, respond to trends and suggest improvements and implement automation as needed.
• Develop tools to reduce toil, improve incident handling, and increase system stability.
• Automate recurring system administration tasks with scripting or programming languages.
• Provide documentation and training on appropriate ways to use the systems to partner teams.  
• Suggest and implement improvements to our monitoring and alerting mechanisms.
• Coordinate with application Software Engineers and Software Support Engineers to maintain and improve system reliability.
• Use experience to provide suggestions on changes to resource allocations to improve availability.
• Keep up to date on modern technologies and trends, advocating for their inclusion or adoption as makes sense.

 About You - Essential Qualifications:

• Programming with one or more high level language such as Go, Python, JavaScript, etc.
• Familiarity with shell scripting using bash; PowerShell knowledge is a plus.
• Experienced in systems troubleshooting, preferably including database systems, TCP/IP-based networking, web applications, and Windows and Linux system administration.
• Familiarity with containers and their management with Docker or Kubernetes.
• Experience with AWS is strongly preferred.
• Strong problem-solving skills and ability to work under pressure.
• Strong communication and documentation writing skills in English.

The salary range varies, and pay is based on several factors including but not limited to education, certifications (if applicable), candidate’s geographic region, job-related knowledge, skills, and years of experience amongst other factors.

• Range: $160,000 - $185,000 per year

Applicants must be authorized to work for Laserfiche in the United States on a full-time basis without the need for employer sponsorship. We are unable to sponsor new employment visas, or take over sponsorship of existing employment visas, at this time.

Perks & Benefits at a Glance:

• Generous time off:
  • 15 Days of Vacation
  • 3 Floating Holidays
  • 2 Paid Volunteer Days
  • 9 Paid Holidays
  • Hybrid Work Environment
  • Free Parking: covered and EV charging stations
  • Various 401 (k) Investment Options and Generous Company Match
  • HMO and PPO Medical Care Options (Employees are fully covered under HMO) 

About Us:
Laserficheis a leading enterprise platform that helps organizations digitally transform operations and manage their content with AI-powered solutions. Through scalable workflows, customizable forms, no-code templates and AI-enabled capabilities, the Laserfiche® document management platform accelerates how business gets done. Trusted by organizations of all sizes—from startups to Fortune 500 enterprises—Laserfiche empowers teams to boost productivity, foster collaboration, and deliver a superior customer experience at scale. Headquartered in Long Beach, California, Laserfiche operates globally, with offices across North America, Europe, and Asia. 

Learn more about our team here. 

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.                                             

Laserfiche provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact Talent Acquisition at https://www.laserfiche.com/contact/ or 562-988-1688.  

Pursuant to the California Fair Chance Act, Los Angeles County Fair Chance Ordinance for Employers, and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness, meet client expectations, standards, and accompanying requirements, and safeguard business operations and company reputation.

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